Free Shipping to all Orders Above 20Dollars
Shipping And Return Policy
Where can we deliver the package to?
We ship to The worldwide
Shipping Method Limits.
Some shipping methods are not trackable when orders arrive at some Countries, States, or Cities. Xmet shall inform you in advance before shipping.
Dispatch takes 3-5 days after placing The Order and then It will usually take 5-30 business days standard time for all orders to arrive. This is because of Different Shipping methods/companies, shipping times vary based on customer location and from product-to-product, based on warehouse and shipping location.
Otherwise Note that time differ with different Shipping carriers
How do I pay for my purchase at Xmet? Xmet offers you multiple payment methods. Whatever your online mode of payment is, we wish to assure you that our trusted Payment Gateway partners use secure encryption technology to keep your transaction details confidential at all times .
1 . Paypal
We accept all major credit cards and payments made through PayPal. Payment must be made in full before shipment. With paypal, PayPal is a secured and easy way to transfer and receive money online. When you select checking out PayPal as the payment method, you will be linked to the PayPal site where you can make payment. For more information, please visit the Paypal website.
- After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
- You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
- You can use the PayPal as you want according to the on-screen instructions.
The reasons why we suggest you use PayPal:
- Payment is traceable. By using your PayPal account, you can trace the status of your payment.
- When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use
Your credit card information is not processed through or stored on xmet.tech servers, and no information is ever released to a third party.
2.Cryptocurrency payment methods
Note : Crytocurrency Currently Accepted inlcude
BTCLIGHTNING,BNB, BTC,DAI ,USDC ERC20, ETH, USDC TRC20
USDT ERC20 ,USDT TRC20
Email: xmet464@gmail.com
Return Policy
ALL DISPUTES SHALL BE OPENED TO XMET
Xmet offers a quicker dispute solution and will appreciate it a lot if you provide:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to xmet store if our Dispute Team asks for a return in Disputes
Orders not Received.
a. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location
h) Others.
Products Damaged.
Xmet offers a full refund or a replacement if packages arrived are badly damaged.
Xmet offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Incorrect or Missing Products.
Xmet has a strict quality control process before products are dispatched. xmet will deal with incorrect or missing products as follows:
a. For incorrect products, Xmet offers a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., Xmet offers a refund or resend if you provide a screenshot of your clients' complaint including name, content and date.
c. For parts missing which doesn’t affect product function, Xmet may refund partially or resend the missing part; for parts missing which affect product function, Xmet will resend the product only.
d. For accessories, Xmet will resend the accessories.
Orders Cancellation.
For orders cancellation, xmet offers a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, private inventory orders cannot be canceled as it is special products and only available for you.
c. After payment, video and photo orders cannot be canceled as xmet has planned and prepared for you after payment.
Important Interpretation
1. Deadline of Opening Dispute.
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
Notes:
Dispute will be closed automatically if the order has been closed and you have not responded for seven consecutive days.
Force Majeure.
ln case of any product damaged or shipping delay caused by the act of God, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, xmet will notify you by Email, and WhatsApp and forge the way forward.
Destination Limits.
Due to limited international transportation, Xmet will not accept any disputes when your orders are shipped to the following countries:
Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.
Return.
we do not suggest or recommend returning products to our warehouses, because it may take at least 3 months Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.Therefore contact our support team to see the way forward wether to exchange or Refund .
Our policy lasts 30 days. If 30 days have gone by since your purchase
unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unacceptable Disputes.
Xmet shall not accept any unreasonable disputes, including but not limited to:
a. Products smell unusual.
b. The buyer ordered the wrong items or SKU.
c. The shipping address was provided incorrectly.
d. Product difference was negotiated in advance.
e. Tracking information deleted by logistics companies or local post offices.
xmet always try to offer the best service. If you have any other questions, please feel free to Contact us support@xmet.tech OR xmet464@gmail.com
